Velocity has only ever received five stars for all of our reviews on Google, a fact we are enormously proud to have maintained and accomplished over our years of service as a print marketing company. When we say we pride ourselves on service, we genuinely mean it.
We understand that the products and services we provide our customers are direct representations of their brands and reputation. Knowing this, we place high expectations on ourselves to execute our services efficiently and with as much attention to detail as possible.
The reviews certainly speak to that level of commitment from our team, “Very thorough process, from concept through quotation, material selection, and proofs, to printing. Jennifer Platt provided very knowledgeable expertise in getting our book completed. We are grateful for the meticulous attention paid to our project. Thank you.” – Rensselaer Lighting Research Center.
Attention to Detail is Critically Important to Us
We want our customers to feel proud of the products they, in turn, provide their customers. We want you to feel proud of the final product and excited to share it with your clients because of its quality and the work put into concepting and creating it.
We have learned over these years how to best support our customers by being as hands-on or hands-off as they prefer. For instance, Michael Farmer had a starting idea that Kevin was able to expand upon into a final product Michael was ecstatic to put into production: “Velocity provides the best quality and customer service available anywhere. Our Velocity rep Kevin Mallard takes our ideas and produces finished products we’ve hoped for but couldn’t imagine.”
Velocity Customers Are On a First Name Basis
It is not uncommon for our reviewers to mention their service providers by name, as demonstrated in the two previously quoted reviews and the following review from Susan Vroman: My rep, Tom Husted, is amazing to work with! He is very responsive to my questions and needs for different products and is the main reason that I like doing business with Velocity! Tom is a great rep for your organization, and could give a seminar on customer service – he’s the best!”
This is because we are overly communicative and take a personal approach to all of our customer relationships. Whom you work with will remain consistent so that they maintain your entire history with us and truly get to know and understand your business, what makes you unique and how we can best support you in reaching your marketing goals.
We don’t take your trust in us lightly and are honored to be able to continue to lift up, support and partner with our exceptional clients. Thank you for your commitment to us; we aim to never stop expressing just how committed we are to you.
Work With Our 5 Star Print Marketing & Promotional Product Experts
Our customer first team is ready to help with all your print marketing and promotional needs. Give our team a call: 888-372-3487 or contact us via the form below:
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